Refund policy
At Lumeo, we value your trust and aim to make your shopping experience as smooth as possible. Please take a moment to review our refund and return policy:
Shipping Delays
- Because international shipping can sometimes face unforeseen logistic delays, we are unable to issue refunds for shipping delays until 30 days after your order has been placed.
- We appreciate your patience and understanding as we work with our carriers to get your order to you as quickly as possible.
Order Changes & Cancellations
- We can modify your order (such as address or product changes) if you contact us before it has shipped.
- Unfortunately, once an order has been processed and shipped, it cannot be canceled or refunded due to a change of mind.
Incorrectly Placed Orders
- Please double-check your details before placing your order.
- We do not accept returns or refunds for incorrectly placed orders.